Managed RapidPro infrastructure, operated for you
Single-tenant RapidPro hosting for NGOs, foundations, and mission-driven programmes — with monitoring, backups, upgrades, recovery, and controlled AI integrations owned by an experienced operator, not left to your team.
RapidPro is powerful open-source workflow orchestration — but running it in production is real infrastructure work. BotFlow Host operates that infrastructure as a managed, single-tenant service so your team owns the programme, not the plumbing.
What "managed RapidPro" actually means
RapidPro can be self-hosted for free, and many organisations start there. The software licence is rarely the hard part. The hard part is everything around it: keeping the database healthy, applying security patches, upgrading across breaking changes, monitoring for silent failures, holding tested backups, and being able to restore quickly when something goes wrong at 2am during an active campaign.
A managed RapidPro infrastructure service takes ownership of that operational lifecycle. You keep full control of your flows, contacts, and channels. We keep the system underneath them available, patched, backed up, and recoverable.
What BotFlow Host operates
- Single-tenant deployment. Your RapidPro instance runs isolated — no shared multi-tenant layer between your programme and anyone else's data.
- Database operations. PostgreSQL tuning, health monitoring, and encrypted backups with periodic restore testing — not just backups that are assumed to work.
- Upgrades & patching. Security updates and version upgrades handled deliberately, including the awkward migrations that self-hosting teams tend to defer.
- Monitoring & alerting. Channel connectivity, queue depth, and system health watched continuously, with a human who understands messaging infrastructure on the other end.
- Recovery ownership. Defined recovery procedures and audit logs, so an incident is a runbook step, not a scramble.
- Controlled AI integrations. Approved LLM, RAG, and decision-engine calls wired in with logging and fallback logic — capability without losing oversight.
Who it's for
This service fits teams whose messaging programme has become mission-critical and who need reliability without hiring an internal DevOps or SRE function.
- NGOs and foundations running production WhatsApp, SMS, Telegram, or web chatbots.
- Programmes that need defined data jurisdiction or client-owned infrastructure.
- Organisations that want more control and auditability than multi-tenant SaaS provides.
- Teams migrating off a hosted platform who want to keep operational ownership long-term.
Where the boundary sits
Clarity of scope keeps the engagement honest. You own the programme logic, content, and strategy. We own the infrastructure it runs on — its availability, integrity, and the controlled pathways in and out of it. We are the operator and governance layer around RapidPro, not a chatbot content agency and not a generic multi-tenant host.
What it costs
Managed infrastructure
Onboarding
Messaging, cloud-provider, and optional AI-service costs are billed separately where applicable. Smaller or special-case deployments — for example client-owned infrastructure or older open-source RapidPro releases — can be scoped where there is a structural fit.
Is self-hosting or managed right for you?
If you have in-house infrastructure engineers with spare capacity and RapidPro experience, self-hosting can work well. If your engineers are already stretched, or your programme can't tolerate unplanned downtime, a managed service usually costs less than the first serious incident. We're happy to help you make that call honestly — including telling you when you don't need us.
Planning a production RapidPro deployment?
Book a technical conversation and we'll map your current setup, risks, and the operational path forward — no obligation.