Managed RapidPro infrastructure

Governed messaging infrastructure for mission-driven chatbot programmes

Managed RapidPro infrastructure — single-tenant, operated for you, and resilient across WhatsApp, SMS, Telegram, and web.

BotFlow Host runs and owns the operational lifecycle of your RapidPro deployment — monitoring, backups, upgrades, recovery, and controlled AI integrations — so your team can focus on the programme, not the plumbing.

Operated by Morgan Collett, with 20+ years in production infrastructure and 6+ years running RapidPro systems for NGOs.
Operated stack
Channels
WhatsApp · SMS · Telegram · Web
RapidPro control layer
Single-tenant workflow orchestration
AI services
Optional — logged, with fallback logic
Governed data & backups
PostgreSQL · encrypted · audit logs
Why now

WhatsApp chatbot costs are changing

From 1 October 2026, Meta will begin charging for outbound WhatsApp service messages that were previously free inside the 24-hour customer service window. For high-volume support and chatbot flows, this creates a new recurring cost layer.

Model the impact

Estimate exposure from historic message volumes and flow patterns, so the new cost layer is understood before it lands.

Reduce unnecessary back-and-forth

Tighten flows to cut avoidable outbound service messages without degrading the participant experience.

Plan resilient alternatives

Design channel portability across WhatsApp, SMS, Telegram, web, and RapidPro so delivery is never tied to one provider's pricing.

Request a pricing impact review
What we provide

What BotFlow Host provides

A single operational partner for the infrastructure underneath your messaging programme — not another tool to manage.

Single-tenant RapidPro infrastructure

Dedicated, isolated deployment. No shared multi-tenant layer between your programme and anyone else's.

Monitoring, backups, upgrades & recovery

We own the operational lifecycle: monitoring, patching, encrypted backups, and tested recovery.

Channel portability

Delivery across WhatsApp, SMS, Telegram, and web — so a single channel or provider is never a single point of failure.

Controlled AI integrations

Approved LLM, RAG, and decision-engine calls with logging, fallback logic, and operational oversight.

How it fits together

A governed path from participant to response

RapidPro is the concrete orchestration layer. BotFlow Host is the operator and governance layer around it.

Step 01End users
Step 02Messaging channels
Step 03Gateway / provider layer
Step 04RapidPro workflow / control
OptionalAI services / APIs
Step 06Governed response
Supporting infrastructure — operated & monitored
PostgreSQL File / media storage Encrypted backups Monitoring Audit logs Restore testing

Where the boundary sits: you own the programme logic and content. We own the infrastructure it runs on — its availability, integrity, and the controlled pathways in and out of it.

Good fit

When BotFlow Host is a good fit

Your chatbot or messaging programme is now mission-critical.
You need defined data jurisdiction or client-owned infrastructure.
You want more control than multi-tenant SaaS provides.
You need reliable operations without hiring an internal DevOps team.
You are considering alternatives to WhatsApp-only delivery.
You want AI assistance but need structured control and fallback paths.
Scope

What we do, and what we don't

A clear boundary keeps the engagement honest and the infrastructure focused.

What we do

  • Operate managed messaging infrastructure.
  • Host dedicated RapidPro-based deployments.
  • Manage upgrades, monitoring, backups, and recovery.
  • Integrate approved external services through controlled APIs.
  • Help model WhatsApp pricing exposure and channel resilience.

What we don't do

  • Sell a generic chatbot builder.
  • Provide unlimited chatbot content design.
  • Train custom AI models.
  • Replace programme strategy teams.
  • Offer low-cost multi-tenant SaaS hosting.
About

Infrastructure experience behind the service

MC
Morgan Collett
Founder & operator, BotFlow Host
20+ yrs production infrastructure
6+ yrs operating RapidPro
African & international development
  • 01Former Chief Engineer at Thawte, a global certificate authority.
  • 02Security and infrastructure roles at VeriSign.
  • 03Former CIO of Praekelt Consulting, leading a 27-person engineering and SRE team.
  • 046+ years operating RapidPro deployments for NGOs and mission-driven organisations.
  • 05Experience with WhatsApp and SMS messaging programmes in African and international development contexts.
Comparisons

Guides and comparisons

Practical, vendor-honest writing for teams weighing their messaging infrastructure. New guides are in progress.

Commercial model

Transparent, infrastructure-grade pricing

USD 1,500/month
Managed single-tenant infrastructure
USD 3,000
One-time onboarding
Annual agreement

Messaging, cloud-provider, and optional AI-service costs are separate where applicable.

Special cases

Smaller or special-case deployments can be scoped where there is a structural fit — for example client-owned infrastructure or older open-source RapidPro releases.

Pricing reflects operational ownership: monitoring, backups, upgrades, and recovery are included, not billed as incidents.

Discuss a scope
Pricing impact review

Request a WhatsApp pricing impact review

Share a little about your programme and we'll come back with an honest read on your exposure to the October 2026 WhatsApp changes — and the options worth considering.

We reply within two working days.
No sales sequence — a real technical response.
Prefer to talk? Book a conversation instead.

We’ll use these details to respond to your request and arrange a conversation where needed. See our Privacy & legal notice.

Planning a production messaging system, or reassessing WhatsApp costs?

BotFlow Host can help you understand the operational and cost implications, then design a reliable path forward.